Page 22 - Hoag Orthopedic Institute 2012 Outcomes Report

HOI RANKED IN THE NATION’S TOP
1 PERCENT IN PATIENTS’ WILLINGNESS TO RECOMMEND THE HOSPITAL, BASED ON PRESS GANEY DATA.
PATIENT EXPERIENCE CONTINUED
The percentage for HOI is shown here in comparison to the average score of all Press Ganey reporting hospitals across the nation.
HCAHPS Survey Responses
Percent (Higher is Better)
100 90 80 70 60 50 40 30 20 10 0
Source: Press Ganey surveys, May-July 2012
Hoag Orthopedic Institute
Press Ganey Database
(1,687 Hospitals)
22 | HOAG ORTHOPEDIC INSTITUTE
Rate the Hospital
Recommend the Hospital
Communication with Nurses
Response of the Hospital Staff
Communication with Doctors
Hospital Environment
Pain Management
Communication about Medicines
Discharge Information